Return & Refund Policy

At Doyeel.com.bd, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of receiving your order for a refund or exchange, subject to the following conditions:

Eligibility for Returns

• The returned goods/products must be accompanied by the original receipt or proof of purchase.
• The items must be in their original condition, unused, and undamaged. The packaging should also be in its original condition and include the original shipping container.
• We reserve the right to refuse returns that do not meet these criteria.

Refund Process

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert number] working days.
• Please note that shipping fees are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to our error or a defective product.

Lost or Damaged Shipments

Doyeel.com.bd is not responsible for items lost or damaged during the return transit. We recommend using a trackable shipping service and purchasing shipping insurance to protect your return shipment.

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at +8801720615454 to request a return authorization.
• Pack the item(s) securely and include the original receipt or proof of purchase.
• Ship the item(s) to the following address:

Doyeel Technology Limited
Horidagachi, Keshorhat, Mohanpur-6220, Rajshahi

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at +8801720615454 or email us at admin@doyeel.com.bd. Our customer service team is here to assist you.